Frequently Asked Questions

View our FAQ section below to learn more about our hospital and other helpful information.

Does your practice take emergencies?

We have 24/hour emergency service for clients.

Do your clinics take drop-offs?

Yes, we offer drop-offs as a convenience for pet owners.

What methods of payment do you accept?

For your convenience, we take cash, check, MasterCard, Visa, and CareCredit. To learn more about CareCredit, check out the question below with more information on payment plans.

Do you offer payment plans?

We accept CareCredit—it’s a low-interest monthly financing option that many use in times of medical crisis. From routine appointments to emergency situations or surgeries, the CareCredit card gives pet owners the peace of mind needed to care for pets big and small.

Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures. Click here to learn more about CareCredit.

What should I expect for my pet who is scheduled for surgery?

All surgery patients are required to be dropped off between 7:30 AM and 8 AM on the day of surgery.

NO FOOD OR WATER for canines or felines after midnight the night before surgery (unless otherwise instructed). A veterinary technician will go over all options and any questions you might have on the day of surgery.

Once your pet’s surgery is completed, a technician will call to check in with you about your pet’s status and what time to pick them up.

What is heartworm? Why does my dog need heartworm pills?

Heartworm is a very serious and potentially deadly disease carried by mosquitos. As we all know, mosquitos are common in Illinois. Even pets who only go outdoors briefly are at risk of contracting heartworm. Heartworm is exactly what it sounds like – large worms that grow in your pet’s heart preventing the heart from functioning properly. Heartworm is very expensive and dangerous to treat, which is why prevention is so much easier (and less expensive). Thankfully, heartworm’s prevalence has gone down in recent years thanks to responsible pet owners administering monthly heartworm prevention pills to their pets. Prevention pills are administered year-round even though we don’t see mosquitos in the cold winter – this is because of the way the pill works.

For more information on heartworm, please visit the American Heartworm Society.